COMPUTER HARDWARE & PERIPHERALS
We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
PREPAID SERVICE FEE
We will refund the prepaid service request fee if you decide to cancel the service before a technician attends your premises.
Refund will be made within 48 hours of cancellation.
COMPUTER SERVICE FEES
We will not refund fees for the time a technician attends your premises.